Customer stories
Production-Ready Conversational AI at Enterprise Scale: With Scale AI’s Felix Su
Building controlled AI experiences through smart architecture and guardrails
Authors
Felix Su
Head of Engineering - Scale GenAI Platform
Latest articles by Felix
Explore articles by the ElevenLabs team
Product
ElevenLabs Agents can now navigate IVR phone trees
Many business phone systems rely on interactive voice response (IVR) menus. Until now, these systems created a barrier for AI agents, limiting automation in key workflows.
Authors
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Customer stories
Smartness integrates ElevenLabs to power AI-driven sales and support agents
How Smartness is improving operational efficiency and automating sales with AI
Authors
Customer stories
How CARS24 uses voice AI to transform India’s used car experience
Turning 20,000 hours of multilingual customer conversations each month into actionable insights
Authors
Product
How we engineered RAG to be 50% faster
Tips from latency-sensitive RAG systems in production
Authors